Services

Three ways to put a property right.

Each service exists because Bill kept seeing the same three problems in fifty years of hotels: properties unready for inspection, sales teams unready to sell, and operational issues nobody could name. Every engagement is led by Bill personally.

01

Inspector Points

Quality assurance inspections

A failed brand inspection costs more than the fixes ever would: standing with your flag, leverage at renewal, and weeks of scrambling under a deadline someone else set.

Inspector Points removes the surprise. A Quality Assurance Representative from NEHR schedules and conducts a full property inspection ahead of your mandatory one, walking the property the way the brand's inspector will—room by room, standard by standard.

  • A full walk-through of guest rooms, public spaces, and back of house
  • Findings in plain language, in the order the brand will weigh them
  • Time to correct issues before the inspection that counts
02

Sales Ahoy!

Sales & marketing training

Most hotel sales problems aren't market problems. The market is there; the property just isn't reaching it. Rate strategy drifts, group business goes unworked, and the front desk never learned that they're part of the sales team too.

Sales Ahoy! brings a NEHR representative to your property for a one-to-two-day training and instructional program in hotel sales and marketing—built around your property, your market, and the business you're not currently winning.

  • On-site, hands-on, at your property—not a webinar
  • Practical selling skills for the team you already have
  • Grounded in decades of running sales for real hotels
03

The Hotel EMS

Operational diagnosis

Sometimes an owner knows the numbers are wrong but can't see why. Occupancy is soft, costs are creeping, reviews are slipping—and everyone inside the building is too close to it to spot the cause.

The Hotel EMS puts an experienced outside set of eyes on the operation. Bill diagnoses the operational and structural issues standing between your property and its results, then hands you clear recommendations for treating them—in priority order, with the reasoning spelled out.

  • A diagnosis of what is genuinely holding the property back
  • Recommendations you can act on, ranked by impact
  • Straight answers—including when the fix isn't a consultant
The reception area of a refined small hotel with a stone fireplace and wooden front desk Every property has a next level

Not sure which one fits?

Describe what's happening at your property. Bill will tell you which engagement fits, or whether a single conversation solves it.